Frequently Asked Questions
Orders & Shipping
How long does shipping take?
We process orders within 1-3 business days. Standard delivery then typically takes 10-25 business days, and up to 30 business days for some international destinations. Delivery times are estimates and vary by location.
Do you ship internationally?
We currently ship to 25 countries: the United States, United Kingdom, Canada, Australia, Germany, France, Italy, Spain, the Netherlands, Mexico, Chile, Israel, the Philippines, Malaysia, Taiwan, Singapore, Hong Kong, South Korea, Portugal, Belgium, Poland, Greece, Colombia, the United Arab Emirates and Saudi Arabia. A few items ship to fewer countries: each product page shows where it ships. Delivery usually takes 10-25 business days after the order ships.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier’s website to track your package.
Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placement. After that, the order enters processing and cannot be modified. Please contact us immediately if you need to make changes.
Products
Are your products officially licensed?
Our figures, apparel and accessories are fan merchandise inspired by popular anime series. They are not official licensed products.
What sizes do you carry for clothing?
Our clothing comes in sizes S, M, L, XL, and XXL. Size charts are available on each product page to help you find the right fit.
Are the figurines in the photos exactly what I will receive?
Yes, product photos show the actual item you will receive. We describe any variations or color differences in the product description.
Returns & Refunds
What is your return policy?
You can return items within 14 days of delivery for any reason, as long as they are unused, in their original packaging and with all tags attached. Return shipping is paid by you. If an item arrives damaged, defective or wrong, contact us within 7 days of delivery with photos and we will replace it or refund you in full, at no cost to you.
How do I start a return?
Contact us via the Contact Us page within 14 days of delivery with your order number and the items you want to return. We will reply with the return address. For damaged or wrong items, just send photos: you usually do not need to send anything back.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method.
Payment
What payment methods do you accept?
The payment methods available for your country are shown at checkout.
Is my payment information secure?
Absolutely. We use SSL encryption and do not store your payment details. All transactions are processed through secure, PCI-compliant payment processors.
Contact
How can I reach customer support?
You can reach us through our Contact Us page. We typically respond within 24-48 business hours.