Refunds & Cancellations Policy
Order Cancellations
Cancelling Before Shipment
You may cancel your order for a full refund within 24 hours of placing it. After 24 hours, orders enter our processing queue and may not be cancellable.
To cancel an order, please contact us immediately through the Contact Us page with your order number.
Cancellation After Shipment
Once an order has shipped, it cannot be cancelled. You will need to wait for the delivery and then initiate a return if you no longer want the item.
Refunds
Refund Eligibility
You are eligible for a refund if:
- You cancelled your order within 24 hours of placement
- You returned an item within 30 days in its original condition
- You received a damaged, defective, or incorrect item
- Your order was lost in transit (confirmed by tracking)
Refund Process
- Contact our customer service team with your order number
- Describe the reason for your refund request
- For returns, ship the item back following our return instructions
- We will inspect the returned item
- Refund will be processed within 5-7 business days
Refund Methods
Refunds are issued to the original payment method used for the purchase:
- Credit/Debit Card: 5-7 business days to appear on your statement
- PayPal: 3-5 business days
- Store Credit: Instant (if you choose this option)
Partial Refunds
Partial refunds may be issued in the following situations:
- Items returned in a condition that is not original (slight use, missing tags)
- Items returned after the 30-day window (at our discretion)
Non-Refundable Items
- Original shipping charges (unless we made an error)
- Final sale items
- Customized or personalized products
- Digital downloads
Questions?
If you have any questions about our refund or cancellation policy, please contact us through the Contact Us page. We are here to help!